Last Updated: May 2026

At Teldisco, we stand behind the quality of our enterprise telecom hardware. Whether you are purchasing factory-new inventory or certified secondary-market equipment, our warranty and return protocols are designed to protect your investment and ensure total operational uptime.

1. Hardware Warranty Coverage

Teldisco products come with a 1-year standard warranty unless explicitly stated otherwise on your commercial invoice or package slip.

• Scope of Coverage: This Limited Warranty applies strictly to physical goods, and only for physical goods, purchased from Teldisco. It covers any component malfunctions or material defects under normal use during the Warranty Period.

• Exclusions: Products that are sold explicitly “As-Is” are fully non-refundable, non-exchangeable, and are not covered under this hardware warranty framework.

2. Return & Exchange Policy

We accept the return or exchange of goods if they are proven to be defective within their designated warranty period.

• Initiating a Claim: In circumstances where you consider that a product is defective, you must promptly contact our team at rma@teldisco.com with specific details of the product and the tracking defect.

• Review Process: Upon receipt of your returned item, our technical depot will fully examine it and notify you, within a reasonable period of time, whether you are entitled to a refund or replacement.

• Disbursement: If you are deemed entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you are eligible for an exchange, a replacement product will be deployed to your site.

3. Shipping, Liability, and Restocking Fees

• Return Shipping Address: All authorized returns must be shipped directly to our Canadian logistics hub at:

            Teldisco 

            1075 South Service Road West

            Oakville, Ontario

            L6L 6K3

• Shipping Charges & Risk: Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. In most cases, shipping charges for all returns must be prepaid and insured by you. You assume total responsibility for any loss or damage to hardware during transit. Teldisco does not guarantee that we will receive your returned item.

• Prepaid Labels: In specific, pre-authorized circumstances, we will provide you with a prepaid return shipping label. Please contact your account rep directly for more details.

• Restocking Fees: Any return processed for a standard refund may be subject to a restocking fee. This administrative fee may be waived entirely if the product is verified as defective or if the product received by your team was incorrect.