Headsets in the Workplace
THere are many available UCaaS platforms currently out in the market. From Skype to Avaya Aura, it seems like this recent emergence of technology is altering methods of communication within the work environment. But have what most companies have yet to take into consideration, is the possibility of deploying headsets.
A large majority of businesses have little to no experience in implementing and managing headsets on a larger scale. Businesses that are call-centric tend to be the ones who are integrating these headsets because they are often on the phone communicating with their current or potential customers.
When implemented properly, headsets can aid in the improvement of productivity and quality of experience.
Productivity
Studies have suggested that by using headsets, employees hands are free to focus on other major tasks which may be enough to improve productivity by over 40% (reference). Headsets also give the user the ability to move around their workspace during calls and perform other tasks. Due to the worker being able to perform more than one task at the same time through the use of headsets, they do not have to forward incoming calls to voicemails, enhancing overall productivity.
Quality
Headsets optimize the sound quality of the call for both end users. This is largely due to the high-quality speakers that are installed within each headset and are placed strategically close to the user’s ears. In addition to speakers, headsets have fully adjustable amplifiers for a customizable experience and a microphone. Some models have noise-canceling technology that blocks background noise so the receiver is able to hear the worker clearly (reference).
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